Privacy Policy

Last updated: 10 August 2026

SiteNova AI ("we", "us", "our") is a registered business partnership operating from Melbourne, Victoria, Australia. This policy explains what information we collect, why we collect it, and how you can control it.

1. Who we contact

We provide automation services to local service businesses, including dental practices. We identify prospective business contacts using publicly available business information (such as business websites, public directories, and publicly listed contact details) and, where applicable, information provided directly to us by referral or introduction.

2. Information we collect

• Business contact details: name, business name, work email address, and phone number.
• Information you provide directly through our contact form or email correspondence.
• Basic technical data (such as email open or click events) used to measure whether outreach and follow up emails were delivered and read.

We do not collect sensitive personal information, and we do not sell or rent contact data to third parties.

3. How we use information

• To send relevant business to business outreach about our automation services.
• To respond to enquiries submitted through our contact page or by email.
• To deliver and support services for clients who engage us.
• To maintain accurate records of who has opted out of further contact.

4. Your right to opt out

Every outreach email we send includes a way to ask us to stop. You can also email us directly at any of our contact addresses and request removal. We honour opt out requests promptly and maintain a suppression list to prevent further contact.

5. Data storage and security

Contact data is stored in access controlled business systems used to manage outreach and client delivery. We take reasonable technical and organisational measures to protect this data from unauthorised access, loss, or misuse.

6. Data retention

We retain business contact information for as long as it is relevant to an active or prospective business relationship, or until an opt out or deletion request is received, whichever comes first.

7. Third parties

We may use third party service providers (such as email delivery, scheduling, or hosting platforms) to operate our business. These providers process data solely on our behalf and are not permitted to use it for their own purposes.

8. Your rights

You may request access to, correction of, or deletion of your information at any time by contacting us. We will respond within a reasonable timeframe, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.

10. Contact

Questions about this policy or a request to opt out can be sent to sitenovaai@trysitenova.com.